Successful change management is in the plan

Change management starts before day one, and has no end date. We support you through before-launch alignment, go-live, and the ongoing value that follows.

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OUR CLIENTS

We serve and succeed alongside our client partners

 

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A practical roadmap for change management success

We help you improve stakeholder engagement, gain quick user adoption, and get your team ready for complete trade spend management— with an approach tailored to your business.

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THREE FASES, ONE PLAN

Change management doesn't have an end date

Nothing falls through the cracks between "implementation" and "you're on your own."

Before Launch

  • Stakeholder success-criteria mapping, we work to your definition of success

  • A clear value case for every team

  • User communications campaign

  • Standard Operating Procedures

Go-Live

  • Role-based training with flexible training packages

  • Hypercare support

Ongoing Value

  • Customer Success - you get a team

  • Adoption and ROI reporting

  • Monthly reviews and QBRs

  • Regular refresher training and online resources

How we ensure seamless change management
for your business

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Engage key user groups


We bring internal leaders in early so they become project cheerleaders.

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Develop comprehensive communication plans

Weekly updates, milestone announcements, pre-launch teasers, and a direct feedback channel keep everyone aligned and motivated.

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Provide tailored, interactive training

 

UAT and Train-the-Trainer by function, end-user training and hypercare. Regular refresher training. We flex around your team.

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Centralize SOPs for streamlined processes

A companion to your training manual — every user knows what to do, when to do it and how your business needs it done.

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Receive unwavering technical support 

Tickets logged through our portal, routed to the right specialist, tracked against SLA.

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Ensure seamless team transitions

 

We define onboarding so new hires get the access and knowledge to thrive fast.

We measure what happens

Change management only counts if you can see the results. Our new KPI tracking program helps you quantify our solution's value:

  • KPIs: measured in the data in CPGvision: trade efficiency, deduction management, forecast accuracy

  • Your metrics too: inventory turnover, out-of-stock data, and more

  • Results focus: built into your regular business reviews

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quote

"The goal post is value realization, not project completion."

— Executive Sponsor commitment, PSignite leadership

A team that stays with you

We believe in consistency over handovers. Your team stays with you from implementation through ongoing support.